- Click on Help from the top menu of the Virtual Hub. You will see the 'Contact Us' section on the left and a link to our support site right below.
- You can ask a specific question by typing into the text box and hitting the Send button. This will create a Ticket you can follow up on.
Ticket Follow up
- Anytime you ask a specific question, or generate a request for a New Terminal or to Remove Terminal, it creates a ticket you can see the status of on the 'Help' page.
- You can see the tickets that have been opened/closed/in process on the bottom-right of the 'Help' page.
- By clicking on the message, you can see the correspondence between the merchant, PayHub rep, or Reseller rep here.
- Tickets is red are Closed Tickets.