NextPay Applet - What is the issue when my message is not installed?

Windows 10 Updates - Issues and Solutions

(Attached PDF)

Microsoft’s Windows 10 is the current operating system from Microsoft. With this version of the operating system, Microsoft is intending to have a continuous updating version and get away from the “Major” releases of the past. Using Apple as the example, Microsoft’s goal is to get 90% of the customer user base from one generation of the operation system to the next as quickly as possible. This allows developers to take advantage of the most current new features without having to wait 10+ years to deploy new features and functionality.

Windows 10 History 
The initial release of Windows 10 was released on July 15, 2015 and is referred to as version 1507 internal to the operating system and links the year and month of the release. Microsoft made a major update to the operating system on November 12th, 2015 and the new version number shows 1511. Customers of Windows 10 have experiences the Anniversary Update with the release on August 2, 2016 (version number 1607 – Year 2016, month 07). You can check your version by typing “winver” from the start menu.

What Happened?
Windows 10 1607 is a new Operating system and would previously be a major operating system release. When this update (KB3176936) is applied to the computer, the upgrade removes a lot of components installed with other pieces in the system. In the case of the NextPay Applet, .NET 3.5 is removed, the Internet Explorer settings were reset, the registry was cleaned back to Microsoft’s defaults but yet the application was still listed in the Program Files & Features.

A secondary problem that has been found is that files in the “%USERPROFILE%\AppData\Local\Microsoft\Windows\INetCache” path are still present. With the upgrades/improvements to Internet Explorer 11, the binary data storage changed which causes the loading of the Applet to fail even after a re-install is completed successfully.

How to Fix
There are a number of steps that can be taken to correct the failed loading of the Applet after the Windows 10 upgrade.

The first step is to attempt to re-install. This sounds easy but Windows 10 believes the computer has the Applet already installed. Please start Programs and Features by clicking the Start menu and then typing “Progr” – Windows will find the closet match, which is Programs and Features.
Scroll to the bottom and select “Virtual Terminal Applet Setup”

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