If you have a problem or questions with your Authorize.net gateway service please contact them directly as noted below:
Authorize.net Support Services:
SIGN INTO YOUR AUTHORIZE.NET ACCOUNT for online chat or to submit an eTicket.
To reach them by phone at 1.877.447.3938
Authorize.Net experienced an issue during a system update on October 17th that caused a subset of previously settled transactions from September to be sent for settlement again between October 17th and 18th. This issue is no longer occurring.
· Log into the Merchant Interface at https://account.authorize.net/.
· Click Search from the main toolbar.
· Click Search by Batch from the menu on the left.
· Select October 18 and October 17 in the From and To drop-down boxes in the Settlement Date section.
· Click Search.
· Any impacted transactions will have a Submit Date from September 20-25.